After-hours is where cases are won: crisis callers hire whoever answers first
The call you miss at 9pm is the case that calls the next firm at 9:01.
Your intake calls don't stop being urgent just because the office closed. A custody dispute, an accident, a death in the family — none of that waits for 9am, and neither does the competitor whose ad they saw right after yours.
Call it right now. That's it answering.
+1 (555) 010-0000No script, no sign-up. Describe a job and see what happens.
Hear it answer a real call
We don't have a recorded small law firms call up yet — the demo number above is real, so call it and make your own.
What your missed calls are costing you
Drag these to match your shop. It's rough math, on purpose — nobody trusts a calculator that pretends to know your business better than you do.
5
25%
$3,500
Estimated revenue lost per month
$18,944
vs. Dialkeep at $199/mo
+$18,745
net, if it recovers every one of those jobs (it won't catch all of them — no one does)
Dialkeep vs. Smith.ai
| Feature | Dialkeep | Smith.ai |
|---|---|---|
| Pricing model | $199/mo flat, unlimited calls | Metered plans, $9.75–11/call overage past your cap |
| Busy month after a marketing push | Same $199, no penalty for the extra calls | Overage bill scales with the ad spend that's working |
| Books directly into your calendar | Yes, no relay through a receptionist queue | Live agent takes the message, staff books separately |
| Available nights and weekends | 24/7, no tier upgrade required | Available, but often the pricier human-hybrid tier |
| Speaks Spanish | Yes, same call, no transfer or hold | Available, typically a bilingual-agent add-on |
| Remembers the caller and the case | Yes — recognizes a returning caller and prior case notes | Different agent most calls, working from your CRM notes only |
| Setup time | Same day | Onboarding call plus script/integration setup |
Why small law firms trust it on the phone
Never gives legal advice. It captures facts — case type, incident date, urgency — and always offers a callback or attorney escalation for anything requiring judgment.
Scripted, bar-compliance-aware language throughout: no promises about outcomes, no informal representation created by a phone call.
Every call is logged verbatim with timestamp and caller details, so nothing gets paraphrased wrong on the way to your case file.
Anything involving immediate danger — active violence, a minor at risk — is escalated to a live transfer or emergency guidance immediately, not queued for a callback.
Questions small law firms ask
Is it a robot?+
Yes. Said plainly, because a caller in crisis deserves to know who they're talking to if they ask. The reason it's worth using isn't that it's pretending to be a paralegal — it's that it's awake at 11pm on a Friday when the custody dispute call comes in, which is exactly when your front desk isn't.
Legal intake needs a human's judgment, not a script.+
Agreed — which is why it doesn't try to exercise judgment. It captures the facts a human needs to make that judgment call: case type, incident date, how urgent it is, how to reach them back. Anything that needs a lawyer's read gets flagged for callback or escalated live. It's intake, not counsel.
What if it says something that creates liability?+
It's scripted specifically to avoid that — no advice given, no outcome promised, no attorney-client relationship implied by a phone call. That's a hard rule in the script, not a judgment call it makes on the fly. Call the demo number and try to get it to promise you'll win a case. It won't.
We already use Smith.ai.+
Then you've probably seen an overage bill the month your intake calls actually picked up. That's the real math: their AI tier runs $97.50 to $390 a month depending on call volume, plus $9.75–11 for every call past your plan's cap — the exact month a marketing push is working is the month you get penalized for it. Flat $199 unlimited means the busy month is just a good month, full stop. And it isn't just a cheaper version of the same idea — it's an expert on your specific firm's intake, your case types, your escalation rules, remembering every correction you've given it, not a rotating desk of agents working from a script.
What happens when it can't answer a question?+
It takes a detailed message and offers a callback on your rules rather than guessing at anything legal. It's not the same miss twice — every correction you make gets folded back into how it handles the next call, daily, so it gets sharper on your intake process and your firm's specifics over time.
Will callers take it seriously for something this sensitive?+
Call the demo number yourself and describe a custody situation or an accident at midnight. It asks the questions a good intake coordinator would, calmly, and it doesn't rush the caller. Ninety seconds and you'll know whether it clears your bar.
$199/mo. Unlimited. No contract.
Flat. Unlimited calls. No per-call overage the month your intake volume finally picks up.
Not ready to click anything? Text “SMALL LAW FIRMS” to +1 (555) 010-0000 and it'll walk you through setup.